NEO | Giovanni-BLACK Giovanni

Speedy Shipping and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other carriers around the world lets us offer an array of shipping services. Our warehouse staff are highly educated to pack your items exactly according to the specifications we offer. Your items are carefully inspected and secured properly prior to shipping. Every day we ship thousands of packages to customers across many countries. This is a sign of our dedication to being the biggest online retailer in the world. We have distribution centers as well as warehouses in Europe as well as the USA.

It is important to note that orders with more than one item are given a processing time according to the item.

Prior to shipment, we inspect the ordered items thoroughly. The majority of orders today are shipped in 48 hours. The delivery time should be between 3 and 7 working days.

Returns

Due to the multiple parties involved, including the factory and the warehouse, we're unable to fully manage stock. The actual stock can change at any moment. It is possible that stocks could be depleted after your order has been processed.

Our policy lasts for a period of 30 days. If 30 days have passed since you purchased your item, we cannot give you a refund or exchange.

You can only return an item if it is unused and in the same state as when you received it. The item must be in the original packaging.